Happy Christmas

Christmas is nearly with us. So it’s time to wish you a very happy Christmas, and send you my quiz.

I got so many replies last year from people who share my love of Only Connect, that I decided to stick with it again. But this year I have questions for all rounds except a Wall – maybe next year for that one.

Happy Christmas 2018

I think some of these are a bit tricky, so please send in as many answers as you can get, to me at Christmas@RogerLawsonConsulting.com.

As always, every entry (no matter how many questions you get) will see £2 being donated to the wonderful SOFII. Please help me get to the target of £200 again.

And at midday (GMT) on Christmas Eve, one person will be selected at random from those that get most right to win £50 for the charity of their choice.

I hope this brings you a little bit of fun at this busy time of year. And I hope you have a fantastic Christmas and a happy and healthy 2019.

Roger

 

Supporter Experience – where to start

On Monday I met with 14 charity professionals who have the phrase ‘Supporter Experience’ somewhere in their job titles. It was fascinating to hear the different roles they have in different charities, and also to hear the shared frustrations and concerns.

There was a shared sense that the task is big, with so many areas to look it. And with any big task, it is sometimes difficult to know where to start. It reminded me of this article that I recently wrote, a shortened version of which was published on the new Donor Experience Project website.

 

Where do I start?

OK, I know I’m supposed to create a better donor experience, but the Commission on the Donor Experience (CDE) has 28 projects, over 600 pages to read and over 500 recommendations. Where on earth am I supposed to start?

Is that you? Has the sheer volume of good stuff (and there is some very good stuff in there!) made you think you don’t know where to start? If so, I can’t say I blame you.

If I could do just one thing, I’d do the single most import thing. I’d change what I measure and put in place a KPI around how my donors feel about supporting us. Then I’d ask them. And then I’d report what I find.

What you measure is what you do.

When I wrote the CDE project on Measuring Satisfaction and Commitment, I started by saying that, “an obsession with short-term financial KPIs is the single biggest reason that donors are dissatisfied with the way charities fundraise.”

I continued, “It forces us to follow ever more aggressive strategies in order to achieve the target amount of income or new donors. It also means that we never understand the impact of our communications in terms of how we make donors feel about us, or how emotionally engaged they are with us.

Of course we’re here to raise money and we should have our financial KPIs. Adding longer-term financial KPIs is an improvement. But the biggest step forward will be when we add a KPI around how we’re making donors feel. Then change will happen.

The moment that you begin to measure something, you change it – and it changes you!

So, what should we measure?

Donor Satisfaction

This still leaves the question of what you should measure. To be honest, I don’t think it really matters, as long as you measure something!

In the CDE I outlined some choices including Net Promoter Score or Customer Effort, through to measuring Loyalty, Commitment or Donor Satisfaction. And I give examples where charities and companies have used standard tools like these or where they have created their own.Loyalty

And many of you know that I set-up About Loyalty to make it simple for charities to measure and benchmark Loyalty (Commitment, Satisfaction and Trust).

Commitment

In all the examples I gave, it’s the act of measuring something (and reporting it widely) that has created the change – a change for their donors and customers and, in the longer term, a change for their incomes.

If you’re serious about changing your donors’ experience and you don’t measure it then it simply won’t happen. Do it today!

(By the way. If you need more persuasion, there’s a growing body of evidence that shows that improving donor loyalty, commitment and satisfaction generates more income in the long term. I’m working with the IOF’s Donor Experience Project to pull this body of evidence together – watch this space!)

 

A P.S. about GDPR (because I couldn’t not mention it today!

You receive this blog because you have opted in to receive it. In fact, I only use ‘double opt-in’ for this blog. Every time you receive this blog (which I know isn’t very often) there is a link which will allow you to unsubscribe.

Please feel free to look at my Privacy Policy which you can find here.

 

 

 

Christmas answers and Christmas wishes

Judging from the replies I received, there are lots of other Only Connect fans out there. Maybe next year I’ll create a wall?

Congratulations to so many of you who got all the answers correct – more I think than for any previous quiz. Once again, £200 is on its way to SOFII.

And a big congratulations to Craig from Macmillan Cancer Support who was the first drawn at random and wins £50 to donate to whichever charity he chooses.

And thank you too to those who made me laugh. I particularly liked one person who thought they were all acronyms that their programs team use.

So now it’s time to put you all out of your misery. The answers are:

  1. Last Christmas by Wham! There’s a campaign to make this the UK Christmas no. 1 in the year George Michael died – making up fort the fact that it was kept off the no. 1 spot by song no 8 below when it first came out
  2. Fairytale of New York by The Pogues and the much missed Kirsty MacColl – released 30 years ago this year (how old do you feel now?)
  3. I’m Dreaming of a White Christmas by Bing Crosby – the world’s biggest selling single
  4. Chestnuts Roasting on an Open Fire, the opening line of The Christmas Song
  5. Let it Snow, Let it Snow, Let it Snow which I had to put in as it reminds me of my holiday this year. We were in Mexico in August and this was played in a restaurant where we were eating – surreal!
  6. Rudolph the Red Nosed Reindeer. Of course!
  7. I Saw Mommy Kissing Santa Claus, or I allowed those of us on the UK to enter with I Saw Mummy Kissing Santa Claus
  8. Feed the World, the refrain from Band Aid’s Do They Know It’s Christmas?
  9. All I Want For Christmas is You. Cheesy…? Yes. Brilliant…? Yes!
  10. Pa Rum Pum Pum Pum, from The Little Drummer Boy. Did you know that this was first recorded by the Trapp Family Singers who were the inspiration for The Sound of Music?
  11. All I Want For Christmas Is My Two Front Teeth. Sorry. Enough said!
  12. I Wish It Could Be Christmas Everyday by Wizzard
  13. Merry Xmas Everybody. Just brilliant, from Slade
  14. Frosty the Snowman
  15. It’s the Most Wonderful Time of the Year by Andy Williams
  16. Santa Baby, first sung by Eartha Kitt

I really hope you enjoyed the quiz this year. I’m already thinking about next year’s!

All that remains is for me to wish you a very

MR RYC HR ST MS and a HPP YNW YR

Roger

Happy Christmas

It’s that time of year again. Christmas is just a few weeks away so it’s time for a good quiz.

This year’s quiz is my way of paying my respect to my favourite TV quiz – Only Connect. For those of you who don’t know it, the last round is the ‘Missing Vowels Round’ where the vowels are taken out of well-known phrases and spaces are added in random places. Your task is to identify the phrase.

In this case, all the phrases are Christmas song titles, or famous lines from Christmas songs. So, as an example:

SM PLYH VNGW NDR FLC HR STMS TM

Would be ‘Simply having a wonderful Christmastime’ by Paul McCartney.

So over to you. Regular players of my quiz will recognise a few of my favourites in here, but there are a few new ones too.

Have fun!

1. LS TC HRS T MS 2. FR Y TL FN WYR K 3. MD RMN GFW HTC HR STM S 4. C HST NT SRS TN G NNP NFR 5. LT TS NW, LT TS NW, LT TS NW 6. R DLP HT HR DN SD RND R 7. SWM MM YK SSN GS NTC LS 8. F DTH WR LD 9. LL WN TF RCH RS TMSS Y 10. PR MPM P MPM 11. LL WN TF RCH RS TMSS M YTW FR N TTT H 12. WS HTC LDBC HR STM SVR YDY 13. M RRYX MSV RYB DY 14. FR STYT HS NWM N 15. TSTH MST W ND RFL TMFT HY R 16. SN TBB Y

Happy Christmas

When you’ve got as many as you can, please email me your list. For every entry I receive I will donate £2 to the wonderful SOFII.

And, at midday on Tuesday December 19th, one of the people who get the most right will be selected at random and given £50 to donate to a charity that they choose.

Good luck, and have fun!

Roger

P.S. If you want to know the answers I will post them before Christmas – be sure to sign up to make sure you get them.

* I have chosen SOFII again this year as they provide an invaluable resource to all us fundraisers. Our job is to inspire donors and SOFII makes this a little easier for all of us. Much as I love them, I need to limit my donation to them to £200, but please do enter to make sure we get there.

Happy Christmas, and the answers

I had more entries than ever this year. Quite a few got the answers all right, but a few struggled so I’ll put you out of your misery.

The answers are:

White is the colour of Christmas that I’m dreaming of, as sung by Bing Crosby (and quite a few others since!). I told you it was an easy start.

Someone special is who I’ll give my heart to this year, unlike Last Christmas as Wham! sang about.

Your Granny is up and rock and rolling with the rest, according to Slade in Merry Christmas Everybody! It’s CHRIIIIIIIIIIISTMAS!

The Christmas party hop is where we’ll be rocking around the Christmas tree thanks to Brenda Lee.

The boys of the NYPD choir were singing ‘Galway Bay’ as we heard in the brilliant Fairytale of New York by The Pogues and the much missed Kirsty Macholl.

Blue is the colour that my Christmas will be without you – or more accurately it’s the colour Elvis’ Christmas would have been without you.

He began to dance around. This one caught out a lot of people, who obviously aren’t fans of Frosty the Snowman.

Thank God it’s them instead of you, which Bono sang on the original BandAid.

I saw Mommy kissing Santa Clause underneath the mistletoe last night.

Santa Clause is coming to town, which is why you’d better watch out (and better not cry etc).

I hope this gave you a little bit of fun, and well done to those of you who got them all right.

Thank you to everyone who entered. There is a donation of £200 on its way to SOFII as you read this. And especially well done to Kat from the University of Southampton, who was the first with 10/10 out of the hat who will get £50 to donate to any charity she chooses.

All that’s left is to wish you all a very happy Christmas and new year and a successful and healthy 2017.

Roger

Merry Christmas

It’s nearly here, so I want to wish you a very Happy Christmas.

My Christmas Quiz is back. And it’s testing how well you know your Christmas lyrics. How many of the ten questions on the card can you answer?

Click here to see it in a larger format.

Happy Christmas!

Just send me your answers. For every entry I receive (right or wrong) I will give £2 to SOFII*, and at 5pm on Thursday 22nd December I will draw one name from all those who get the most right answers and donate £50 to a charity of their choice.

Just email me (or use the Contact Me link) with your guesses.

Enjoy the quiz. And I wish you and your loved ones a very happy and peaceful Christmas and New Year.

Roger

P.S. If you want to know the answers I will post them before Christmas – be sure to sign up to make sure you get them.

* I have chosen SOFII again this year as they provide an invaluable resource to all us fundraisers. Our job is to inspire donors and SOFII makes this a little easier for all of us. Much as I love them, I need to limit my donation to them to £200, but please do enter to make sure we get there.

Happy Christmas, and my Christmas Quiz

2015 has been quite a year for UK fundraisers, and as it draws to a close I hope you are all looking forward to a very Happy Christmas.

As you know, every year I run a Christmas quiz, raising money for SOFII. This year it’s a word-search – what could be simpler? Simply look in the tree below and find as many of the bands and artists that have had a UK Christmas no 1 hit (they might be written forwards, backwards, up, down or diagonally). There are 11 in total, plus another band that would have had one but for BandAid (there’s a clue!).

Can you spot the 12 bands and artists?

Can you spot the 12 bands and artists?

For every entry I receive I will donate £1 to SOFII*. And at midday on Christmas Eve, I will draw, at random, one entry from those that have got them all right and they will win a £50 donation for the charity of their choice.

Just email Christmas@RogerLawsonConsulting.com with your guesses.

I hope you enjoy the challenge – good luck! And please do pass this on to colleagues and friends to increase their chances of winning too.

With very best wishes for Christmas and for 2016.

Roger

PS For those of you that don’t get all 12, I will blog the answers on Christmas Eve.

* Why SOFII? Because at these times when we all need to be more creative in the way we inspire donors, it provides the most fantastic resource. For free!